Support

API and account support

Start with the developer documentation. For help with an account, API key, unexpected response, or plan, use the contact form.

Please include the endpoint, approximate time, response status, and a safe example of the request. Never send an API key, password, payment-card number, or other secret by email.

Billing support

After a paid purchase, use Manage billing in your account to access the secure Polar portal for billing, invoices, and cancellation. For a billing problem, include the email used at checkout and the Polar order reference if available.

Service information

For planned work or an active incident, see API Status. The Privacy Notice explains how to ask a privacy question.